Join the Heart of Broadview Animal Hospital
At Broadview Animal Hospital, our mission is simple yet powerful: Quality Care with Compassion.
As a Veterinary Call Center Representative, you are the voice and first connection for our clients—setting the tone for the care their pets will receive. You’ll be more than a call handler; you’ll be an educator, a problem-solver, and a trusted guide for families navigating their pet’s health needs.
This is more than a job—it’s a chance to make a difference every day.
Why Broadview?
- Privately Owned & Family-Minded – Led by compassionate doctors who put people first.
- AAHA Accredited – All three of our hospitals (Dover, Milton, and Rochester) meet the highest standards in veterinary excellence.
- Comprehensive Care – From general medicine to surgery, orthopedics, theriogenology, behavior, and urgent care—we do it all.
- 40+ Years of Service – Trusted by our community as a leader in veterinary medicine.
- Unbeatable Location – Between the White Mountains and New Hampshire’s scenic coastline, where quality of life meets career growth.
Our Core Values:
When you join Broadview, you become part of a team built on:
- Honesty & Respect
- Compassion
- Empowered Teamwork
- Positive Attitude
- Client Education
- Thirst for Knowledge
What You’ll Do:
As a Call Center Representative, you’ll:
- Answer calls with warmth and professionalism
- Educate clients and set clear expectations with empathy
- Schedule appointments and process payments
- Support doctors by relaying client questions and concerns
- Approve online prescriptions with accuracy
- Manage emails and texts with careful attention to detail
- Communicate with insurance companies
- Maintain detailed medical histories for patients
- Document thoroughly and consistently
- Bring patience, flexibility, and compassion to every interaction
What We’re Looking For:
- 2+ years of customer service experience (call center or medical receptionist preferred)
- 2+ years of medical or veterinary experience (animal hospital, shelter, or daycare)
- High school diploma or GED required
- Strong communication, multitasking, and organizational skills
- A positive, team-focused mindset and passion for helping people & pets
What We Offer (Full-Time):
- 38–40 hours/week with scheduling flexibility
- Shift differential for weekend hours
- CE allowance to support your growth
- Medical insurance with a monthly allowance and HRA
- Dental and vision insurance
- Paid time off, sick time, and holidays
- Generous employee pet discount
- A supportive, collaborative team culture where you are celebrated
- Comprehensive and totally free EAP program for all employees
- Uniform allowance
Why This Role Matters:
Our Call Center Representatives are more than support staff—they are the bridge between our clients and the compassionate medical care their pets receive. Your voice is the first step toward healing, reassurance, and trust.
If you’re ready to combine your customer service expertise with your love for animals, Broadview is the place to grow your career and make a real impact.
Broadview Animal Hospital – Where Compassion Meets Opportunity.
