We are a growing organization, and thrilled to announce that we are expanding our talented team of Customer Service Representatives in our Dover and Rochester, NH locations.
Our Customer Service Representatives are on the front lines helping our pet parents manage all their pet’s needs and are an essential part of the success of our organization. If you are passionate about helping others and have a deep love for animals, this just might be the perfect role for you!
We are proud to be AAHA accredited, and privately owned and operated by compassionate, and family minded individuals. We provide full-service small animal general medicine, surgery, orthopedic, theriogenology, behavioral, and urgent care services. We are located between the beautiful White Mountains and scenic coastline of New Hampshire. We are proud to have been providing quality care with compassion for nearly 40 years to pet owners of the greater seacoast area.
We take a special interest in the growth and development of all of our employees, and we work hard to create and maintain a positive work environment that fosters collaboration and teamwork.
Essential Job Functions:
- Client education
- Answer calls
- Scheduling/rescheduling appointments
- Problem solving
- Greet clients
- Process transactions
- Communicate with doctors to get answers to pet parent’s questions/concerns
- Approve online prescriptions
- Manage client emails
- Communicate with insurance companies
- Transfer/intake medical records
Qualifications: (You MUST meet these qualifications to be considered):
- In order to qualify, you must have a minimum of 2 years of experience in a customer service role in addition to experience working in a veterinary hospital, working as a receptionist or a call center representative for a human medical or dental facility, or working in a doggy daycare/kennel.
- All candidates must have a high school diploma, or a GED.
Must be proficient in the following skills
- Excellent customer service skills
- Superior phone etiquette
- Able to multitask
- Patience
- Strong communication skills
- Excellent time management skills
- Able to problem solve
- Organization
We offer competitive pay, and great benefits such as paid time off, paid sick time, paid holidays, shift differential for any weekend time worked, medical and dental/vision, 401K contributions, a generous employee pet discount, CE allowances, flexible scheduling, wardrobe allowance, and so much more!
We are only considering Full-Time candidates for this role, who meet our required qualifications of experience.
Positions fill up quickly so don’t wait, apply today! We look forward to hearing from you.
