Call Center Representative

Broadview Animal Hospital | Rochester, NH

Broadview Animal Hospital is growing, and we’re looking for a Full-Time or Part-Time Call Center Representative to join our expanding team in Rochester, NH.

Our Call Center Representatives are often the first voice our clients hear, and that voice matters. This role is ideal for someone who is calm under pressure, genuinely enjoys helping others, and understands the importance of clear, compassionate communication, especially when it comes to people’s fur babies.

Why Broadview?

At Broadview, we invest in our people. We foster a supportive, collaborative workplace where professional growth is encouraged and work-life balance is respected. Flexible scheduling options help support both personal and family needs.

We are AAHA-accredited and privately owned, with over 40 years of experience providing high-quality, compassionate veterinary care across the greater Seacoast area. Our services include small animal general medicine, surgery, orthopedics, behavior services, theriogenology, and urgent care.

Located between the White Mountains and New Hampshire’s beautiful seacoast, Broadview offers the opportunity to build a meaningful career in a place people love to live and work.

What Services We Offer

Our team cares for a diverse range of animals, including dogs, cats, ferrets, rabbits, reptiles, and pocket pets. We practice progressive medicine supported by modern technology, including:

• Cloud-based medical records
• Digital radiography
• Therapy laser
• Ultrasound
• Endoscopy
• Laparoscopy/arthroscopy
• In-house diagnostic laboratory

What You’ll Do

• Serve as a trusted resource for clients through education and support
• Answer and manage a high volume of incoming calls
• Schedule, confirm, and reschedule appointments
• Collaborate with doctors to address client questions and concerns
• Process online prescription approvals
• Manage client emails and communications
• Coordinate with insurance providers
• Transfer and receive medical records
• Problem-solve efficiently while maintaining empathy and professionalism

What We’re Looking For

To be considered, candidates must meet all of the following:

• Minimum 2 years of customer service experience
• Experience in at least one of the following settings:
• Veterinary hospital
• Medical or dental call center/front desk
• Doggy daycare or kennel
• High school diploma or GED

You Should Also Demonstrate

• Strong phone etiquette and customer service skills
• Ability to multitask in a fast-paced environment
• Clear, empathetic communication
• Excellent time management and organization
• Patience and solution-focused problem-solving

What We Offer

• Competitive pay
• Paid time off, holidays, and sick leave
• Weekend shift differentials
• Medical, dental, and vision insurance
• Monthly health savings allowance
• 401(k) with employer contributions
• Continuing education (CE) allowance
• Employee pet care discounts
• Flexible scheduling
• Uniform allowance
• EAP Program
• And more

If you’re looking for a people- and pet-focused role in a supportive, well-established practice, we encourage you to apply.