Veterinary Call Center Representative

Full-Time | Rochester and Dover, New Hampshire

Love Helping People? Love Animals? Your Next Career Move Could Be Right Here!

What if you could take your customer service skills, combine them with your love for animals, and build a career where you genuinely make a difference every single day?

At Broadview Animal Hospital, we’re looking for a friendly, compassionate, and motivated Veterinary Call Center Representative to join our Dover team!

We’re not looking for someone who simply answers phones. We’re looking for someone who loves connecting with people, enjoys finding solutions, and understands how much a kind voice and a little compassion can mean to someone worried about their pet.

If you’re a natural problem-solver, a great communicator, and someone who thrives in a busy, team-oriented environment, we’d love to meet you!

Big Things Are Happening at Broadview!

We’re growing! With our brand-new Portsmouth hospital opening this fall, Broadview is expanding from three locations to four, creating exciting opportunities throughout our organization.

For more than 40 years, we’ve proudly cared for pets and their families throughout New Hampshire’s Seacoast and Southern Maine.

We’re privately owned, veterinarian-led, and AAHA accredited, with a philosophy centered around Quality Care with Compassion.

What makes us different? We’re not a corporate veterinary group. Our leadership is local, approachable, and genuinely invested in the people who make Broadview special.

We believe in providing exceptional veterinary medicine, creating meaningful relationships with our clients, and building a workplace where our team members feel appreciated, supported, and excited about their future.

More Than Answering Phones. You’re the Connection That Makes It All Work!

Our Call Center Representatives are often the first people our clients speak with, and sometimes, the most important voice they hear that day.

One call might be a new puppy parent excited to schedule their first appointment. The next might be someone concerned about a sick pet, looking for reassurance and guidance.

Your ability to listen, communicate clearly, stay organized, and help find solutions makes a meaningful difference in both situations.

This role is perfect for someone who enjoys a fast-paced environment, loves helping others, and takes pride in delivering an exceptional customer experience.

You’ll be an essential part of keeping communication flowing between our clients, veterinarians, and hospital teams across Broadview.

What You’ll Do

Every day brings new conversations, new challenges, and opportunities to make someone’s day a little easier.

Your responsibilities will include:

• Answering and managing a high volume of incoming client calls with warmth and professionalism
• Scheduling, rescheduling, and coordinating veterinary appointments
• Listening to client concerns and helping identify appropriate next steps
• Providing helpful information about hospital services, policies, and preventive care
• Communicating with veterinarians and medical teams regarding client questions and patient needs
• Processing online prescription requests and coordinating medication-related communication
• Managing client emails, messages, and follow-up requests
• Communicating with pet insurance providers and assisting with related inquiries
• Requesting, transferring, and maintaining patient medical records
• Accurately documenting client conversations and updating patient information
• Helping resolve concerns and finding solutions while maintaining a positive client experience
• Supporting our hospital teams by keeping information organized, accurate, and moving efficiently

You’ll be helping people, supporting pets, and making a difference without ever having to step into an exam room!

What Makes Someone Great at This Role?

We believe exceptional customer service starts with exceptional people.

We’re looking for someone who brings genuine kindness, professionalism, and a solutions-focused attitude to every interaction.

You’ll fit right in if you:

• Genuinely enjoy talking with people and helping them feel heard and supported
• Have excellent communication skills and a warm, professional phone presence
• Can confidently navigate challenging conversations with patience and empathy
• Are comfortable managing multiple calls, messages, and priorities throughout the day
• Stay calm, organized, and focused when things get busy
• Have strong attention to detail and take pride in accurate documentation
• Are comfortable learning new computer systems and navigating multiple programs
• Enjoy problem-solving and taking initiative to find answers
• Work well with others and understand the importance of teamwork
• Are dependable, adaptable, and willing to jump in wherever needed
• Love animals and appreciate the special relationships people share with their pets

Most importantly, we’re looking for someone who understands that every client interaction matters.

Qualifications

To be considered, applicants must have:

• A high school diploma or GED
• A minimum of two years of professional customer service experience
• Strong verbal and written communication skills
• Confidence using computers and learning new software
• The ability to multitask and maintain accuracy in a busy, high-volume environment

Previous experience in a veterinary hospital, human medical or dental office, healthcare call center, or professional animal care environment is strongly preferred.

However, we also welcome candidates with other relevant customer service backgrounds who bring exceptional communication skills, a genuine love for animals, and an eagerness to learn!

You don’t need to know everything about veterinary medicine on day one. We’ll help you build that knowledge!

Why You’ll Love Working at Broadview

A Team That Supports You

You’ll work alongside friendly, knowledgeable colleagues who believe in helping one another succeed. We value collaboration, kindness, and creating a workplace where everyone feels like an important part of the team.

A Career with Purpose

Your work directly supports the health and well-being of pets and helps their families feel informed, cared for, and confident in the veterinary care they receive.

Training and Opportunities to Grow

We’ll provide the training and support needed to help you succeed. As our organization continues to grow, so do the opportunities to learn new skills and explore new career paths.

Privately Owned and Locally Led

Our leadership team is accessible, involved, and committed to maintaining a positive workplace where team members feel valued and heard.

A Culture Built Around Compassion

Our commitment to Quality Care with Compassion extends beyond our patients and clients. We believe in treating one another with respect, understanding, and appreciation.

A Life Outside of Work

We understand that a rewarding career should also leave room for the things that matter most outside of work. We offer flexible scheduling with minimal weekend commitments.

Benefits & Perks

We believe taking care of our team is just as important as taking care of our patients.

Eligible employees enjoy:

• Competitive compensation based on experience
• Weekend shift differential
• Medical insurance with a monthly health reimbursement allowance
• Dental and vision insurance
• Paid time off, sick/personal time, and paid holidays
• 401(k) with employer contributions
• Continuing education and professional development opportunities
• Generous employee pet care discounts
• Uniform allowance
• Employee Assistance Program
• Flexible scheduling with minimal weekend commitments
• Training, mentorship, and opportunities for career advancement
• A supportive, collaborative workplace
• And more!

Ready to Make a Difference? We’d Love to Meet You!

Four hospitals. One Broadview team. And an exciting future ahead!

If you’re looking for more than just another customer service job, this could be the opportunity you’ve been waiting for.

Come build a career where your communication skills matter, your compassion makes a difference, and your contributions are genuinely appreciated.

Bring your personality, your passion for helping people, and your love for animals. We’ll help you learn the rest!

Apply today and come grow with Broadview Animal Hospital!

Broadview Animal Hospital is an equal opportunity employer committed to fostering a respectful, inclusive, and supportive workplace for all team members.